Marijuana Products
Eligibility:
Exchanges are available for up to 7 days from the date of purchase. The marijuana product must remain in its original packaging.
Reasons for Exchange:
Products that are damaged or defective may be eligible for exchange.
Exchange Process:
To request an exchange, bring the product to the original place of purchase within the 7-day exchange window. The management team will inspect the product to confirm eligibility and review the reason for the exchange. If approved, the product may be exchanged for a replacement of the same item.
STIIIZY Batteries
Eligibility:
Exchanges are available for up to 90 days from the date of purchase.
Reasons for Exchange:
Batteries that are defective or malfunctioning may be eligible for exchange. Items that are damaged, heavily scratched, or show signs of excessive wear are not eligible.
Exchange Process:
To request an exchange, bring the product to the original place of purchase within the 90-day exchange window. Our team will inspect the item to confirm eligibility and review the reason for the exchange. If approved, the product may be exchanged for a replacement of the same item.
Please note that cashback is not available for returns or exchanges.
• I have a question about my order. Who do I contact?
Please contact support@stiiizy.com. Inquiries are generally answered within 72 business hours.
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• Do you ship out of state?
STIIIZY batteries and merchandise may be ordered through STIIIZY.com and shipped within the United States where permitted.
Cannabis products cannot be shipped directly to patients or customers through STIIIZY.com. To locate a licensed retailer, visit https://www.stiiizy.com/store-locator or https://weedmaps.com/brands/stiiizy.
STIIIZY cannabis product availability varies by state.
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• When will my order be shipped?
Orders may require 3–5 business days for processing. Weekends are not considered business days. The shipping cutoff is 3 PM PST, Monday through Friday.
Carrier delays may affect delivery timelines after an order has shipped.
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• Can I cancel my order?
Online orders are final once placed. For order-related questions, contact support@stiiizy.com and include your order number.
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• How can I exchange an apparel item for a different size?
An apparel item may be eligible for a size exchange if it is unopened, has its original packaging and tags attached, and is free from damage.
Size exchanges are subject to product availability and apply only while inventory remains available.
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• How can I return apparel or accessories, excluding batteries?
Merchandise may only be exchanged for the same item in a different size. Otherwise, all sales are final.
For an approved exchange, apparel and accessories must remain in their original condition with packaging and tags attached. Items must be unworn, unwashed, free from odor or stains, and undamaged.
Following inspection and approval, confirmation will be provided once the exchange is processed.
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• My package says delivered, but I did not receive it. What should I do?
After an order has been transferred to USPS, delivery issues may need to be addressed directly with the carrier.
We recommend the following:
- Allow up to 36 business hours after the reported delivery time.
- Check the surrounding delivery area.
- Confirm whether another person accepted the delivery.
- Check for an attempted-delivery notice.
- Contact your local USPS location with your tracking number.
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• Why did my order not go through even though I see a charge on my account?
An order may not process successfully if the billing and shipping information does not match the information required for authorization.
If an authorization is released, please allow approximately 3–5 business days for the funds to appear in your account, depending on your financial institution.
• My pod may be clogged. What should I do?
If a pod is not operating normally, first confirm that the battery is adequately charged and that the pod and battery connections are clean.
Additional care steps include:
- Do not charge the battery with the pod inserted.
- Confirm the battery is charged before operation.
- Do not operate the device while it is charging.
- Keep pods and batteries away from extreme heat, extreme cold, and excessive humidity.
- Replace pods before they are completely empty to help prevent unnecessary heating of the internal components.
If the issue continues, contact support@stiiizy.com.
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• My pod may be leaking. What should I do?
A small amount of residue may occasionally appear around the pod or connection area. Clean the affected area with a cotton swab lightly dampened with isopropyl alcohol and allow all components to dry completely before reassembly.
For storage and care:
- Keep pods and batteries away from extreme heat, extreme cold, and excessive humidity.
- Keep pods in an upright position when possible.
- Avoid storing products in tightly enclosed areas exposed to temperature changes.
If leakage is excessive or continues after cleaning, contact support@stiiizy.com.
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• Is my battery working properly?
With a compatible pod properly inserted, the device indicator should illuminate when the battery activates.
If the indicator does not illuminate or the device does not activate, confirm that the battery is charged and that the pod is fully seated.
Why isn’t my STIIIZY BAR turning on?
Press the top button five times quickly within approximately two seconds to power on the device.
If the device does not turn on, confirm that the battery is charged using the included USB-C cable.
Why won’t my device activate properly?
Confirm that two compatible 1G STIIIZY pods, or one compatible 1G pod and one Proxy Pod, are installed. The device requires both pod positions to be occupied.
Also confirm that each pod is properly seated, contains product, and is free from visible damage. Keep the pod connection areas and internal components clean.
My pods aren’t recognized. What should I do?
Confirm that both pods are fully inserted and seated correctly.
The STIIIZY BAR is designed for compatible STIIIZY 1G pods. If one pod position is not occupied by a pod, insert the Proxy Pod.
Why is my STIIIZY BAR flashing and stopping?
The device includes an 8-second automatic time-out feature. When the activation period reaches the time-out limit, the screen will flash five times and the device will pause.
Wait until the flashing stops before activating the device again.
How do I change the voltage settings?
Press the top button three times quickly within approximately 1.5 seconds to cycle through the four available voltage levels: Low, Medium, High, and Max.
Max mode is available only when two compatible 1G STIIIZY pods are installed and the airflow setting is set to High.
How do I adjust the airflow?
Move the bottom airflow slider between Low, Medium, or High to adjust airflow resistance.
How do I activate preheat mode?
Press the top button twice quickly within approximately one second to activate preheat mode.
The preheat cycle lasts approximately six seconds. Press the button again to cancel the cycle.
My device is not operating normally. What should I check?
Confirm that the pods contain product and are properly seated. If the product inside a pod is cold or has become more viscous, the preheat function may assist with device operation.
Also inspect the internal silicone mouthpiece and connection areas for buildup and clean them when necessary.
How do I clean my STIIIZY BAR?
Remove the internal silicone mouthpiece and gently clean it with isopropyl alcohol.
Allow all components to dry completely before reassembling the device.
How do I activate my STIIIZY Pro or Pro XL?
Both devices support automatic activation and button activation.
What power settings are available?
The STIIIZY Pro and Pro XL include three power settings:
- Low
- Medium
- High
Each setting adjusts device output.
What is the Preheat Function?
The Preheat Function briefly warms the oil before standard device activation.
Are new STIIIZY pods compatible with both the Pro and Pro XL?
Yes. The STIIIZY Pro and Pro XL are compatible with STIIIZY pods designed for the STIIIZY pod system.
What does the LED indicator show on the STIIIZY Pro and Pro XL?
The LED indicator displays information related to the selected power setting, battery level, and device activation.
How long does the battery last on the STIIIZY Pro compared with the Pro XL?
The STIIIZY Pro includes a 210 mAh battery.
The STIIIZY Pro XL includes a 550 mAh battery, providing greater battery capacity than the Pro.
Actual battery duration varies depending on power settings and device operation.
How do I charge the STIIIZY Pro and Pro XL?
Both devices include a USB Type-C charging interface.
Connect the device to a compatible USB-C charging cable and power source.
What features are included with the STIIIZY Pro series?
The STIIIZY Pro and Pro XL include adjustable power settings, a preheat function, LED indicators, and updated hardware within the STIIIZY pod-system format.
Which power setting should I select?
Low, Medium, and High provide different device-output levels. Select the setting appropriate for the device configuration and product instructions.
• Do STIIIZY pods expire?
STIIIZY pods generally have a shelf life of approximately 1 to 1.5 years.
Store pods according to the instructions on the packaging and check the product and packaging condition before operation.
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• Why is my Solventless pod overheating?
Solventless pods may require additional care because of differences in the material inside the pod.
For compatibility and device care:
- Pair the pod with a standard STIIIZY Battery with a 210 mAh battery capacity.
- STIIIZY BIIIG Batteries operate at a higher output and are not recommended for Solventless pods.
- Allow the pod and device to cool if either becomes unusually warm.
- Avoid repeated activation without allowing adequate cooling time between cycles.
If operating issues continue, contact support@stiiizy.com.
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• Why did the concentrate in my pod change color?
Cannabis oil may naturally change in color over time due to factors including age, storage conditions, and the composition of the material.
Follow the storage instructions provided with the product and inspect the pod before operation. If you have concerns about the condition of a product, contact the licensed retailer where it was purchased or support@stiiizy.com.
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• How long do half-gram and full-gram pods last?
Pod longevity varies depending on device settings and frequency and duration of device activation.
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• Are STIIIZY pods covered by an exchange policy?
STIIIZY pods purchased from a licensed retailer must generally be full or nearly full to qualify for an exchange. Empty or significantly depleted pods are not eligible.
Full or nearly full pods may qualify for replacement for issues including:
- Cracked or leaking pod.
- Clogged pod.
- Pod not connecting properly with the battery.
- Pod not activating properly with the battery.
Keep the original receipt and bring the product to the licensed retailer where it was purchased.
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• When should I replace an old pod?
Replace a pod before it is completely empty to reduce unnecessary heating of the internal components.
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• Why are Live Resin pods darker in color?
The appearance of Live Resin oil can vary depending on the specific product and source material.
Differences in color may occur naturally between varieties and batches.
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• Why are Live Resin or CDT pods sometimes out of stock?
Live Resin and Cannabis Derived Terpene pod availability may vary because these products are produced in selected batches and depend on available source material.
Product availability may change throughout the year.
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• Why does STIIIZY packaging change?
Packaging requirements vary by jurisdiction and may change as applicable laws and regulations are updated.
STIIIZY may update packaging to meet applicable regulatory requirements.
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• Why does packaging differ between states?
Cannabis packaging and labeling requirements vary by state.
As a result, packaging for the same STIIIZY product may differ between markets to meet applicable state requirements.
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• Where can I purchase STIIIZY pods?
STIIIZY cannabis products are available in select licensed markets.
To locate a licensed retailer carrying STIIIZY products, visit https://www.stiiizy.com/store-locator or https://weedmaps.com/brands/stiiizy.
Availability varies by location.
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• How much do pods cost?
Prices vary by licensed dispensary or delivery service because independent retailers establish their own retail pricing.
To locate a retailer, visit https://www.stiiizy.com/store-locator or https://weedmaps.com/brands/stiiizy.
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• Do all pods have a California label?
No. Packaging and labeling vary by state based on applicable laws and regulations.
Purchase STIIIZY cannabis products from licensed retailers operating within the applicable regulated market.
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• How can I check whether a STIIIZY pod or battery is authentic?
Purchase STIIIZY cannabis products from a state-licensed dispensary or licensed delivery service.
You may ask the retailer for its state license number and verify the license with the applicable cannabis regulatory agency.
In California, retailer licenses can be verified through the California Department of Cannabis Control at https://search.cannabis.ca.gov/.
STIIIZY packaging may also include product-verification features such as QR codes. Additional verification information is available at https://verify.stiiizy.com.
If you believe you purchased a counterfeit STIIIZY product, contact support@stiiizy.com and provide:
- Photos of the front and back of the packaging.
- Photos of the pod and/or battery from the front, back, top, and bottom.
- The name and contact information of the retailer, or the retailer's Weedmaps listing.
• How are STIIIZY cannabis products tested?
STIIIZY cannabis products are subject to testing requirements applicable in the regulated market where they are sold.
Testing is conducted by licensed independent laboratories according to applicable state requirements, which may include testing for pesticides, heavy metals, residual solvents, and other regulated substances.
Product specifications and testing requirements vary by jurisdiction.
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• Am I able to purchase wholesale or in bulk?
Wholesale cannabis orders are available only to appropriately licensed retailers in markets where STIIIZY operates.
Licensed retailers may send a copy of their applicable business or cannabis license and contact information to support@stiiizy.com for routing to the appropriate wholesale team.
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• I can’t find STIIIZY near me. When will you be expanding?
STIIIZY product availability varies by state and licensed retailer.
Future market expansion is subject to licensing, regulatory requirements, and other business considerations, and specific timelines may not be available.
For current locations and product availability, visit the STIIIZY Store Locator or follow official STIIIZY channels.
What is Guide Package Protection?
Guide Package Protection provides coverage for eligible merchandise orders affected by loss, damage, theft, or other covered shipping issues.
Approved claims may qualify for a refund or replacement according to Guide's terms.
To add protection, confirm that Guide Package Protection is selected before completing checkout.
How do I file a claim with Guide Package Protection?
If Guide Package Protection was added to your order, submit a claim through the Guide claim portal.
How do I add Guide Package Protection?
Guide Package Protection may be available during checkout.
If selected, it will appear as a separate item in the order before checkout is completed.
What does Guide Package Protection cover?
Coverage may apply to eligible lost, damaged, or stolen merchandise packages according to Guide's terms and conditions.
How much does Guide Package Protection cost?
The cost depends on the total value of the eligible merchandise order.
When is a shipment classified as lost?
If tracking has not received an updated carrier scan for five days, the shipment may qualify as lost in transit according to Guide's claim requirements.
What happens if tracking says delivered but I did not receive the package?
If your order included Guide Package Protection, submit a claim through the Guide claim portal. Guide will review the claim according to its applicable terms.
Can Guide Package Protection be refunded?
If an order is already in transit, Guide Package Protection cannot be refunded.
How long do I have to file a claim?
Claim windows generally range from 30 to 45 days depending on the type of claim and are measured from the date the order was placed.
If we do not receive a response from a customer within 30 days after contacting them regarding an order, the order may be cancelled.
Orders over $200 may require additional purchase verification. If verification is required, an email will be sent with instructions. Customers will have 30 days to respond before the order may be cancelled.
For additional questions, contact support@stiiizy.com.
Cannabis products are intended only for adults 21 years of age and older where permitted by applicable law.
Keep cannabis products out of reach of children and pets.
Cannabis laws, required warnings, labeling, and advertising requirements vary by jurisdiction. Follow all warnings and instructions included on the applicable product packaging and materials.
Additional state-specific warnings and disclosures should be displayed where required by applicable law and regulation.