Refund policy

Are the batteries warrantied?

STIIIZY Starter Kits and BIIIG Batteries purchased online comes with a 90-day limited warranty from the original date of purchase. Please keep the original receipt and bring it with you to the store where you bought the battery. If purchased from STIIIZY.COM, please contact us at support@stiiizy.com to set up your return.

You must keep the original receipt and bring it with you to the store where you bought the pod.

Eligibility:

  • Exchanges are valid for up to 90 days from the date of purchase.

Reasons for Exchange:

  • We accept exchanges for batteries that are defective or malfunctioning.

Exchange Process:

  • To initiate an exchange, please bring the product to the place of purchase within the 90-day exchange window. 
  • Our team will inspect the item to verify eligibility and assess the reason for exchange.
  • If the product is deemed eligible, we will gladly exchange the product for a replacement of the same item.

 

Marijuana Products

Eligibility:

  • Exchanges are valid for up to 7 days from the date of purchase.
  • The marijuana product must be in its original packaging.

Reasons for Exchange:

  • We accept exchanges for products that may be damaged or defective.

Exchange Process:

  • To initiate an exchange, please bring the product to the place of purchase within the 7-day exchange window. 
  • Our management team will inspect the product to verify eligibility and assess the reason for exchange.
  • If the product is deemed eligible, we will gladly exchange the product for a replacement of the same item.

*Please note that we do not offer cashback for any returns.

Are the pods warrantied?

STIIIZY pods purchased at a licensed retailer must be full or nearly full to qualify for an exchange. Empty or significantly used pods do not qualify for an exchange.

Full or nearly full pods may be replaced for the following reasons:

  • Cracked or leaking pod.
  • Clogged pod.
  • Pod not making connection with the battery.
  • Pod not producing smoke.

You must keep the original receipt and bring it to the store where you bought it.



Why did my order not go through but it took money out of my account?

If the billing address and shipping address do not match, then the order will not process successfully.

Please allow 3-5 business days depending on your financial institution for the funds to reflect back into your account.


How can I exchange my apparel item for a different size?

As long as the apparel item is unopened, with packaging and tags attached and no damages, we will exchange the exact item for a different size. Only applies based on product availability. Exchanges are valid only while supplies last. (Note: All headwear items are one sizes fits all)


How can I return apparel or accessories (excluding batteries)?

All merchandise can only be exchange for the same item of a different size. Otherwise, all sales are final. For exchanges, merchandise (apparel and accessories, excluding batteries) must be returned in its original condition. Original packaging and tags attached, unworn, no odor, no stains, no damages, unwashed) upon approved inspection, then you will receive confirmation of your exchange once processed.


How do I return my battery for a refund?

All sales are final unless the battery is defective. We won't approve a replacement if the battery is physically damaged in any way. If we receive a physically damaged battery, we will not be able to return it. Please contact us at support@stiiizy.com for further information.

– Battery must be in the original condition it was received and please include the purchase receipt or order number.

NOTICE: If we do not receive any communication from a customer within 30 days of us contacting them, the order will be cancelled.



For any other questions or concerns, please view our FAQ Page or contact us at support@stiiizy.com.